Privacy Policy – 92go Pakistan Betting Platform

1 Who We Are

92go is an online betting and gaming platform operating at 92go.onl, serving users in Pakistan. This Privacy Policy applies to the 92go website, mobile app, and all associated services. When you create an account, make a deposit, place a bet, or simply browse the platform, 92go acts as the data controller responsible for the personal information you provide.

This Policy is written in plain English so that Pakistan users can clearly understand what happens with their data. If any section is unclear, please contact the 92go support team before continuing to use the platform. Your privacy matters to us and we want you to feel informed and confident about how your information is handled.

2 Data We Collect

92go collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third parties involved in operating the service.

Information you provide directly:

• Full name and date of birth (required for age and identity verification)
• Email address and mobile phone number
• CNIC (Computerised National Identity Card) number or a copy of your identity document when verification is requested
• Residential address in Pakistan
• Payment method details — including your JazzCash or Easypaisa account number, bank account information, or card details as applicable
• Any information you provide when contacting 92go support

Information generated by platform use:

• Login history including timestamps, IP addresses, and device identifiers
• Betting and gaming history — all bets placed, stakes, results, and account balance movements
• Deposit and withdrawal transaction records including amounts, timestamps, and payment method used
• Session data including pages visited, features used, and time spent on the platform
• Device type, operating system, and browser information collected through standard web and app logging

Information received from third parties:

• Identity and age verification results from verification service providers
• Payment confirmation and fraud screening results from JazzCash, Easypaisa, Raast, and other payment processors
• Fraud prevention signals from third-party security and risk management providers

3 How We Use Your Data

92go uses the data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described here without obtaining your explicit consent.

92go does not use your personal data for third-party advertising, data brokerage, or any form of profiling unrelated to operating the 92go platform.

4 Legal Basis for Processing

92go processes your personal data on the following legal grounds:

• Contractual necessity: Processing your name, contact details, payment information, and account activity is necessary to fulfil the service agreement between you and 92go — without this data, we cannot operate your account or process your bets and transactions.
• Legitimate interests: Fraud prevention, platform security monitoring, and responsible gaming checks are carried out in the legitimate interests of 92go and its users. These activities protect the integrity of the platform and the safety of all account holders.
• Legal obligation: Certain data — particularly identity records and transaction history — must be retained to comply with anti-money laundering obligations and other applicable record-keeping requirements.
• Consent: Where 92go sends you optional marketing communications or promotional offers, this is done on the basis of your consent. You can withdraw consent for marketing messages at any time by contacting support or using the unsubscribe option in any marketing email.

5 Data Sharing

92go does not sell your personal data. Data is shared only in the following limited circumstances, all of which are necessary for operating the platform or meeting legal obligations:

No personal data is shared with advertisers, data brokers, or any party for commercial purposes unrelated to operating the 92go platform.

6 Payment Data

All payment transactions on 92go — whether via JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards, or mobile wallets — are denominated in PKR and processed through secure, encrypted payment channels.

• 92go does not store full card numbers or full bank account credentials on its own servers. Payment details are handled by PCI-DSS compliant payment processors.
• JazzCash and Easypaisa transaction data is processed through those providers' own secure systems. 92go receives confirmation of payment outcomes but does not receive your full mobile wallet credentials.
• Transaction records — including amounts, timestamps, and payment method type — are retained by 92go for anti-fraud, reconciliation, and record-keeping purposes.
• For withdrawal verification, 92go confirms that the payment method belongs to the registered account holder. This may involve cross-referencing your registered name against payment confirmation data.

7 Cookies & Tracking

92go uses cookies and similar tracking technologies on the website and in the mobile app. Here is a straightforward breakdown of what is used and why:

• Essential cookies: Required for the platform to function. These keep you logged in, maintain your session, and remember basic preferences like language settings. The platform cannot operate without these cookies.
• Functional cookies: Used to remember choices you have made, such as your preferred deposit method or display settings, so you do not have to reconfigure these on every visit.
• Analytics cookies: 92go uses anonymised analytics to understand how the platform is being used — which pages are visited most, where users encounter difficulty, and how features are performing. This data does not identify you personally and is used purely to improve the platform.
• Security cookies: Used to detect and prevent fraudulent logins, bot activity, and other security threats. These are a necessary part of protecting your account.

92go does not use advertising cookies, retargeting pixels, or third-party tracking technologies that build profiles for external advertising networks. You can manage cookie preferences through your browser settings, though disabling essential cookies will prevent the platform from working correctly.

8 Data Retention

92go retains personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following guidelines:

• Active accounts: Your personal data is retained for the duration of your account with 92go and for a reasonable period after account closure to allow for dispute resolution, chargeback handling, and audit purposes.
• Transaction records: Financial transaction data including deposits, withdrawals, and betting records is retained for a minimum period in line with standard financial record-keeping practice. This is required for anti-money laundering compliance and audit trails.
• Identity verification documents: Copies of identity documents submitted for verification are retained for the period required by our verification provider's obligations and then securely deleted.
• Support communications: Records of support interactions are retained to allow continuity of service and to resolve any disputes that may arise from previous support engagements.
• Anonymised data: Analytics and platform usage data that has been fully anonymised may be retained indefinitely as it no longer constitutes personal data.

When data is no longer required, it is securely deleted or anonymised. You can request early deletion of your data by contacting 92go support, subject to our obligations to retain certain records as described above.

9 Data Security

92go takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it:

• Encryption in transit: All data transmitted between your device and the 92go platform is encrypted using TLS (Transport Layer Security). This applies to the website, mobile app, and all API communications.
• Encryption at rest: Sensitive personal data stored on 92go's servers is encrypted at rest, reducing the risk of exposure in the event of unauthorised server access.
• Access controls: Internal access to personal data is restricted to staff members who genuinely need it to perform their role. Access is controlled by role-based permissions and is logged for audit purposes.
• Security monitoring: 92go actively monitors platform activity for signs of data breaches, suspicious access, and other security incidents.
• Incident response: In the event of a data breach that affects your personal data, 92go will notify affected users as promptly as possible and take immediate steps to contain and remediate the issue.

While 92go applies robust security measures, no online platform can guarantee absolute security. You also have a role to play — keep your login credentials secure, do not share your password, and log out of your account when using shared devices.

10 Your Rights

As a 92go user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact 92go support with your account details and a description of your request.

• Right of access: You can request a copy of the personal data 92go holds about you. We will provide this within a reasonable timeframe.
• Right to rectification: If any personal data we hold is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly from your account settings.
• Right to erasure: You can request deletion of your personal data. We will honour this where we are not legally required to retain the data. Transaction records and identity verification data may need to be retained for a defined period regardless of a deletion request.
• Right to restrict processing: In certain circumstances you can request that we limit how your data is used while a dispute or correction request is being resolved.
• Right to data portability: You can request a copy of your personal data in a commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — such as receiving marketing communications — you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You can object to processing carried out on the basis of legitimate interests. 92go will consider your objection and respond, though in some cases continued processing may be necessary for security or fraud prevention purposes.

92go aims to respond to all data rights requests within 30 days. If a request is particularly complex, we may require additional time and will notify you of any delay.

11 Children's Privacy

92go is strictly an adults-only platform. Users must be at least 18 years of age to register an account or use any part of the 92go service. 92go does not knowingly collect personal data from anyone under the age of 18.

If you have reason to believe that a person under 18 has registered on 92go or that data belonging to a minor is held by the platform, please contact 92go support immediately. Any account found to belong to a minor will be closed and any associated personal data will be deleted promptly, subject only to any legal retention obligations that apply.

Parents and guardians are encouraged to use parental control tools and to discuss responsible internet and gaming use with young people in their household. More guidance is available on the Responsible Gaming page.

12 Policy Changes

92go may update this Privacy Policy from time to time to reflect changes to the platform, the services offered, or applicable obligations. When material changes are made to this Policy, registered users will be notified via the email address associated with their account or through an in-platform notification.

The updated Policy will be published on this page with a revised effective date. Continuing to use 92go after a Policy update constitutes your acceptance of the revised terms. If you do not agree with any change, please stop using the platform and contact support to discuss your account.

We recommend reviewing this page periodically so you are always aware of how 92go handles your personal data.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is being handled, please reach out to the 92go support team. Contact details and typical response times are listed in the FAQ section.

For data rights requests specifically — such as access, correction, or deletion requests — please include your registered account email address and a clear description of what you are requesting so we can process your request efficiently.